Ecommerce Returns
Returns your customers actually love
Branded self-service portals, smart exchanges, and instant credit — integrated with the platforms you already use.
Frictionless by design
Reduce support tickets and cart abandonment with an on-brand experience that protects your margin.
Instant credit
Issue store credit or refund the moment the label is scanned.
Smart exchanges
Upsell to exchange before refund — recover up to 40% of would-be returns.
Analytics dashboard
Reason codes, defect heatmaps, and SKU-level return rates in one view.
Platform integrations
Native connectors and APIs for the stacks retailers rely on.
Shopify
Magento
WooCommerce
BigCommerce
Custom API
Policy engine
Window rules, final-sale exclusions, and category-specific return fees.
Fraud detection
Serial returners, wardrobing patterns, and empty-box claims flagged automatically.
Keep the item
Low-value SKU logic to skip inbound shipping when refund-only is cheaper.
CS tools
Agent override console with full order and return history in one pane.